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General Terms & Conditions

Availability of the Website

Ticketlab will, to the best of its ability, try to maintain uninterrupted access to the Website, but access is not guaranteed. Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts or the entire Website, to Users and/or those who have registered with us.

Any content or information on the site may change at any time without prior notice.

Ticketlab is not responsible for the content of any websites linked to from our Website.

Copyright & uploads

Where Ticketlab allows you to upload content to the Website, you agree to only upload content that you hold the right to distribute. You maintain all ownership and copyright over your own content, but you grant Ticketlab a free worldwide, royalty-free and non-terminable license to use, copy, distribute, publish and transmit the data in its original or edited form.

Ticketlab have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other User.

Whenever you make use of a feature that allows you to upload material to our Website, or to make contact with other Users, you must comply with all applicable laws and our Content Standards. You warrant that any such contribution does comply with all applicable laws and with our Content Standards, and you indemnify us for any breach of that warranty.

We have the right to remove any material or posting you make on our Website if, in our opinion, such material does not comply with applicable laws or our Content Standards.

Copyright over all marks and designs relating to Ticketlab (not limited to, but including site design, logo and characters) as well as source code of the Website and any applications pertaining thereof are property of Ticketlab and may not be reproduced, copied or redistributed without formal written consent by us. You pay, however, download or print a copy of portions of the site for your own reference or records.

Use by minors & User identity

The use of our Website by minors under the age of 16 is subject to the consent of their parent or guardian. We advise parents, guardians or other responsible adults who permit children to use the Internet that it is important that they communicate with children about their safety online.

It is impossible for us to determine with any degree of certainty whether any User is in fact the person he or she represents to be. Accordingly, we accept no liability for the actual identity of any User. You are solely responsible for verifying the actual identity of other Users on the site , as well as for maintaining the security of your own login information.


We process information about you in accordance with our Privacy Statement. By using our Website, you consent to such processing and you warrant that all information provided by you is accurate and that you have the consent of any persons whose personal data may be disclosed for such processing.

Viruses, hacking and other offences

You must not misuse our Website by knowingly introducing viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you may commit a criminal offence and we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on them, or on any website linked to it.

Restricted uses

You may use our Website only for lawful purposes. You may not use our Website:

Offline conduct

Although we cannot monitor your conduct off our Website, it is also a violation of these Terms to use any information obtained from our Website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any person without their prior explicit consent. We act as a mere facilitator for Event Organisers by order and for account of Event Organisers. We therefore accept no liability for any matter related to an Event and we have no control over and do not guarantee the quality, safety or legality of Events.

Content Standards

These content standards apply to any and all material which you contribute to our Website ("Contributions"), and to any Interactive Services associated with them ("Content Standards").

You must comply with the spirit, as well as the letter, of the following standards. The standards apply to each part of any Contribution as well as to its whole.

Contributions must:

Contributions must not:

Suspension and Termination

Termination by Us

We will determine, in our discretion, whether there has been a breach of the Terms through your use of our Website. When a breach of the Terms has occurred, we may take such action as we deem appropriate.

Failure to comply with the Terms constitutes a material breach of the terms upon which you are permitted to use our Website, and may result in our taking all or any of the following actions:

We exclude liability for actions taken in response to breaches of the Terms. The responses described in the Terms are not limited, and we may take any other action we reasonably deem appropriate.


We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our Website.


If we fail to insist upon strict performance of any of your obligations under any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of your obligations under these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Your Concerns

If you have any concerns about material which appears on our Website, please contact us at info@ticketlab.co.uk

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