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COVID-19, event cancellations and refunds

Ticket holders
If you're contacting us about the status of an upcoming event, please first check your emails (including spam) and the event page to see if you've already been contacted, if the event has been marked as "cancelled" or if they've updated the date.

Postponed/rescheduled events
If the date has changed and the event is simply postponed, your ticket should still be valid for the new date. If you can't make the new date, please contact us with your booking reference number and we'll arrange a refund.

Cancelled events
If the event has been cancelled, we'll automatically refund your tickets. You should receive an email confirmation of this and funds will be back in your account in between 5 and 10 days.

Event organisers
Please read this article on our approach to the coronavirus situation. For specific advise please select one of the links below:

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